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Return & Refund Policy – Nevo

At Nevo (nevovision.com), we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused and unworn
Include all original tags
Be in its original packaging
Be accompanied by proof of purchase (order number or receipt)

How to Start a Return

To request a return, please contact us at:
visionnevo@gmail.com

Once your return is approved, we will provide:

A return shipping label (when applicable)
Clear instructions on how and where to send your item

Important: Items sent back without first requesting a return will not be accepted.

Return Address & Business Model

Nevo is an online-only e-commerce business and does not operate a physical retail store.
All returns are handled through our logistics partners, and the return address will be shared only after your return request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Defective
Damaged
Incorrect (wrong item received)

Contact us immediately at visionnevo@gmail.com, including photos if possible, so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

Sale or clearance items
Gift cards
Personalized or custom-made products
Perishable goods
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a new item is to:

Return the original product
Place a new order once the return is approved

UK & EU Consumer Rights

If your order is shipped to the United Kingdom, your statutory consumer rights are not affected.

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, during which you may cancel or return your order for any reason, provided the item meets the return conditions outlined above.

Refunds

Once we receive and inspect your return:

We will notify you of the approval or rejection
If approved, your refund will be issued to your original payment method
Refunds are processed within 10 business days

Please note:

Banks and payment providers may take additional time to post the refund
If 15 business days have passed since approval and you haven’t received your refund, contact us at visionnevo@gmail.com