Shipping policy

Shipping Policy – Nevo

At Nevo, we aim to offer reliable and transparent shipping options across the United Kingdom.
Please review the information below before placing your order.

Shipping Destinations

We currently ship to addresses within the United Kingdom only.

Nevo operates as an online-only e-commerce business and does not have a physical retail location.

Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

Evri – Standard Delivery

Delivery time: 2–5 business days
Cost: Free

This is our standard and most economical shipping option.

Royal Mail – Tracked Delivery

Delivery time: 1–3 business days
Cost: £5.00

Includes parcel tracking for added peace of mind.

DPD UK – Express Delivery

Delivery time: 1–2 business days
Cost: £6.00

Recommended for faster delivery and premium service.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and UK public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where applicable.

Delivery Times Disclaimer

Delivery times are estimated and not guaranteed.
Delays may occur due to:

Courier disruptions
Weather conditions
High-volume periods (e.g. sales, holidays)

Nevo is not responsible for delays caused by the shipping carrier or events outside our control.

Customs & Duties

As all orders are shipped within the United Kingdom, there are no customs duties or import taxes applied.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at:

visionnevo@gmail.com

We will work with the courier to investigate and resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.
Nevo is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.